The short version
If a product arrives damaged, is not what you ordered, or you have good reason to believe it is not genuine, tell us within 7 days of delivery and we will replace it or refund you in full.
What can be returned
- Unopened products in their original packaging.
- Damaged, defective or incorrectly delivered items.
- Anything you believe is not genuine.
What cannot be returned
For health and safety reasons we cannot accept opened food, infant formula or personal-care products back — unless they are faulty, past their expiry date on arrival, or not genuine.
How to start a return
- Contact us with your order number and a photo of the product and its packaging.
- We will confirm the next step within one working day.
- Approved returns are collected, or you can send them to us — we cover the cost when the fault is ours.
Refunds
Cash-on-Delivery orders are refunded by bKash, Nagad or bank transfer, normally within 3–5 working days of the returned item reaching us.
Cancelling an order
You can cancel from your account while an order is still pending or confirmed. After that, call us and we will cancel it if it has not already been dispatched.